Margins · reader support
A little help, when you need it.
Contact bookishbaddie18@gmail.com for sign-in, saving, privacy or account-deletion help.
Please include your device, whether you used Safari or the installed app, the approximate time, and the exact error wording. Start with a description rather than private memories. Never send your password, sign-in codes, recovery links or API keys. Response times are not guaranteed during the beta.
If a memory is still saving
Keep the app open and reconnect to the internet. Wait for “Kept in your private space.” “Saved here” means there may still be a device-only copy. Do not clear storage, reinstall or replace a saved version while a save is unfinished. Export a full backup if you can.
If you cannot sign in
Use the account page and choose “Forgot your password?” Check spam for the recovery email. Open the link on the device and browser that requested it. If the link has expired or opens in another browser, request a fresh one. For a confirmation problem, choose “Resend confirmation email” on the account page. You can confirm your email in another browser; password recovery is best completed in the browser that requested it.
If a recording was interrupted
Reopen the same account on the same device. If a recovery notice appears, listen and keep the recovered thought through the normal composer. Recovery checkpoints are device-only; the last seconds may be missing. Avoid deleting the local copy before recovery.
Export, restore or delete
Read the backup and recovery guide. Signed-in readers can use account deletion; if the process does not finish, contact the address above. Your original ChatGPT-hosted Margins space is separate from this beta.
Music and AI
Tap play to start audio. Spotify availability depends on Spotify’s account and app-access requirements. If it does not connect, you can use Margins’ built-in music. AI is optional; you can keep reading and writing your own reflections without it.